There comes a moment in a long professional life when one might reasonably assume that the defining chapters have already been written. I have recently begun to suspect otherwise.
Looking back over more than 25 five-star hotels in some 18 countries, I remember the people more readily than the addresses. Owners with formidable imaginations. Colleagues who could rescue an impossible evening without attracting attention. Guests whose needs were sometimes touching, sometimes extravagant, and occasionally beyond the capacity of the local electricity supply…
