AI & Automation in Hospitality

The hospitality sector is undergoing a profound transformation. Accelerated by global shifts in guest expectations, digitalization, and the post-pandemic reality, our industry now stands at a crossroads. Artificial Intelligence (AI), automation, and cloud technologies promise extraordinary efficiencies — yet the essence of true hospitality remains rooted in human connection, intuition, and care.

This paper distills current findings on how AI and automation are being applied across hospitality, the opportunities they bring, the risks they pose, and the delicate balance we must maintain as guardians of deeper, more meaningful luxury.